ISSN: 2148-2683
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Şikayet İçeren Müşteri Yorumlarının Tespiti ve Sınıflandırılması̇,
http://dx.doi.org/
Elif Ayanoğlu -Elif Ayanoğlu -Zeynep Çolak -Toygar Tanyel -Hasan Yunus Sarıoğlu -Banu Diri
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